Your questions - answered!

1. How do I transfer payment of my electricity bill to Reposit?

   We will assist you in transferring your electricity bill to us.

   This will be either by Reposit hosting a tele-conference with your current electricity provider &/or us providing you with a step by step guide on accessing your Electricity retailers online portal, adding Reposit as an Agent to your Electricity account and how to automate your bill to be sent directly to us, depending on the requirements of your electricity retailer.

2. When will Reposit start paying my electricity bill?

   From the day your No electricity bill system is installed!

3. What is the maximum my annual electricity bill can be, to join No Bill?

   The annual maximum electricity bill we will cover is up to $3,000 for ACT residents and $3,500 for NSW residents.

4. When should I send a copy of my electricity bills to Reposit?

   A copy of the last 4 electricity bills can be emailed to annette@repositpower.com prior to the site inspection being booked.

5. Are there any other costs I should know about?

   The No Bill product is the cost as advertised on your sales flyer or our home page.

   Additional costs will only arise if there are modifications required to your homes existing electrical infrastructure. Our electrician will notify you in this instance at the site inspection.

6. Does Reposit offer finance or personal loans to purchase No Bill?

   Reposit does not provide financing to purchase the No Bill system. We’ve found that some customers find an easy path to fiance via their home mortgage and taking advantage of low interest rates. If you are interested in this we can recommend some great mortgages brokers for you that will make this process easy.

7. Are there terms and conditions for joining the No Bill program?

   Yes, our terms and conditions will be emailed to you as a separate document.

8. What brand panels, and batteries do you install?

   Tier 1 Solar Panels, SolaX Inverters and SolaX Batteries

9. Can I pick another brand?

   No, we have selected brands that we know well and trust, it's in our best interest to ensure every installation of these systems is optimised and always working so we can guarantee no electricity bill. The No Bill offer is a solution that is designed to take away the complexity for our customers not having to wade through the hundreds of options available in the market and more importantly for our customers to not have to worry that their system is always working - all of this becomes our responsibility.

10. Who looks after the maintenance of my No Bill system if it’s not working?

    We do! Whilst you completely own the asset on your home, it's our responsibility and in our best interest to ensure the system is working.

11. What requirements are expected of me as the homeowner in regard to the safety & security of the system?

    You will be responsible for ensuring the system is maintained in accordance with the manufacturer’s instructions. For example, if there is physical damage to the system that our software can’t detect please contact us immediately.

12. Do you need to connect to my wifi?

    Reposit will provide a 4G connection at sites where there is a reliable 4G connection. Your Internet connection may be used by Reposit for the delivery of the Reposit Services if a reliable 4G connection is unavailable. If your home internet connection is used by Reposit for the delivery of the Reposit Services data usage will be approximately 500Mb per month, but may vary month-to-month.

13. Are all Reposit installers Clean Energy Council (CEC) Accredited?

    Yes, all of our installers have CEC solar and battery accreditations. Accreditation numbers can be provided as the installation team is assigned your install.

14. STC’s & Battery subsidies - What happens with these as a No Bill customer?

    The value of the STCs and available battery subsidies are already discounted from the price we have advertised for the complete No Bill system.

15. Do you expect the batteries to operate in winter?

    Yes, absolutely! We have hundreds of these in our Fleet operating extremely well here in Canberra. Including the 3 our CEO has on his home. The battery will discharge when cold, and batteries tend to run warm anyway and thus remain above ambient.

16. Do the batteries make a noise?

    Barely, the noise emissions of inverters and batteries are under 25 decibel - like the sound of a leaf falling.

17. Who can I talk to if I have a complaint or some great feedback to pass on? 

    We love feedback! Please email support@repositpower.com or call our friendly customer service team on 1800 773 851.